US Connect, (“USC”) provides both Non-Lifeline & ACP (Retail), Lifeline & ACP talk, text, data, mobile, home and business, telecommunication services. USC’s Lifeline & ACP & ACP program is supported by the Federal Universal Service Fund program and is administered by the Universal Service Administrative Company. These Terms and Conditions of Service apply to USC’s Retail and Lifeline & ACP services and wireless devices activated on USC’s services.
Please read these terms carefully as these Terms and Conditions of Service become effective by activating or using a USC device and is a legally binding agreement between you and USC. These Terms and Conditions of Service contain important information about your consumer rights.
USC reserves the right to change or modify the Terms and Conditions of Service at any time and at its sole discretion. Changes made to the Terms and Conditions of Service will become effective at the time the change is posted on the USC Website at www.usconnect.llc
Please check this website often for updates to the Terms and Conditions of Service.
Lifeline & ACP Support is a monthly support that reduces the cost of monthly wireless telephone service or residential home (landline) telephone service. An eligible USC customer may receive a Lifeline & ACP discount on wireless service, but the Lifeline & ACP discount is available for only one telephone connection, wireless or landline, per household. Lifeline & ACP support may vary between states.
The Affordable Connectivity Program (ACP) is a limited-time program that provides discounts on monthly broadband Internet access service and certain connected devices, with a start date of May 12, 2021. This is a supplemental plan applied to your account. ACP Program discounts are funded by the US Government’s Coronavirus relief effort and administered by the Federal Communications Commission (FCC).
Eligibility for the USC Lifeline & ACPP program varies by state. Subscribers may qualify for the USC Lifeline & ACPP program if they participate in one of the government programs listed for your state which can be found on your Lifeline & ACPP application or at www.usconnect.llc or by calling 877-732-7987 or qualify based on household income eligibility standards as defined below. By completing a USC Lifeline & ACPP application, a subscriber gives his or her consent to the release of required information, including financial information, if necessary, to a designated agent as required for the administration of the USC Lifeline & ACPP service. This consent survives the termination of this agreement. USC reserves the right to review any subscriber’s continued eligibility for the Lifeline & ACPP program, at any time, and may require subscribers to provide USC with written documentation of either subscriber household income or subscriber’s participation in a qualifying state or federal program.
A subscriber may only participate in one Lifeline & ACPP program in either landline or wireless service at the subscriber’s principal place of residence. If a subscriber or any member of the subscriber’s household participates in a Lifeline & ACPP program from another provider, the subscriber is responsible for notifying the other provider that they have been approved for participation in USC’ Lifeline & ACPP program from USC, Inc. Notice to terminate service from any other provider’s Lifeline & ACPP program must be given after activating new service in the USC Lifeline & ACPP program.
USC subscribers may qualify for a Lifeline & ACPP service offering if the subscriber meets certain state and federal eligibility requirements. These requirements are determined by the particular state where the subscriber resides. These state and federal eligibility requirements are also based on either program-based eligibility or income based eligibility.
Program Based Eligibility
Program based eligibility varies by state. USC subscribers are eligible to receive a Lifeline & ACPP discount, under the program based eligibility which can be found on your Lifeline & ACPP application or at www.usconnect.llc or by calling 877-732-7987:
Income Based Eligibility
Income based eligibility varies by state. Some states do not offer income based eligibility for Lifeline & ACPP programs.
USC subscribers are eligible to receive a Lifeline & ACPP discount, under the income based eligibility, if the subscriber’s total combined household income meets the defined U.S. Government Income Poverty Guidelines.
Proof of income documentation (such as a current tax return) must be provided to USC to demonstrate eligibility income based eligibility.
Proof of income documentation includes: prior year’s State or Federal income tax return, three (3) consecutive months of your most current pay stubs, Workers Compensation/Unemployment benefits statement, child support document or divorce decree, Retirement/Pension benefits statement, and Social Security/Veterans Administration benefits statement.
Lifeline & ACPP Program Subscriber Affirmations
Subscribers applying for service in a USC Lifeline & ACPP program agree to, and declare under penalty and perjury, that all of the following conditions below apply (but not limited to)
● The USC Lifeline & ACPP program is limited to one connection per household
● Subscriber applying for service certifies that neither the subscriber nor anyone in his household participates in a Lifeline & ACPP program with any other provider.
● Subscriber applying for service may be required to provide a Social Security Number in order to certify or verify eligibility for Lifeline & ACPP service. (Social Security information is strictly confidential and will not be disclosed to others without a subscriber’s written consent).
● If subscriber participates in any other Lifeline & ACPP programs at the time of applying for USC’ Lifeline & ACPP program, the subscriber agrees to cancel Lifeline & ACPP service with all other providers.
● Subscriber agrees to immediately notify USC of any address change.
● Subscriber affirms they meet the head of household requirement.
● Subscriber affirms they are least 18 years old.
● Subscriber affirms they are not claimed as a dependent on another person’s tax returns.
● Subscriber affirms they will immediately notify USC if they no longer participate in at least one of the state or federal programs required to receive Lifeline & ACPP discounts.
● Subscriber authorizes representatives of any state or federal assistance program to discuss or provide documentation needed to verify participation requested by USC. Subscriber also authorizes any state or federal assistance program representatives to verify subscriber’s eligibility for the Lifeline & ACPP program.
● Subscribers applying for the Lifeline & ACPP program authorize USC, or its duly appointed representative to access records relating to the subscriber in order to verify subscriber eligibility in the USC Lifeline & ACPP program.
● Subscribers applying for the USC Lifeline & ACPP program affirm, under penalty and perjury, that all foregoing representations made when applying for service are true and correct to the best of the subscriber’s knowledge.
Annual Recertification, Verification, or Termination of Lifeline & ACPP Programs
Subscribers participating in the USC Lifeline & ACPP program will be required to re-certify, on an annual basis, their qualification to continue to participate in Lifeline & ACPP programs based on the appropriate state or federal recertification or verification requirements. USC reserves the right to determine, at its sole discretion, except in those states where state government agencies determine, if a subscriber meets the annual recertification or verification requirements or if the subscriber fails to re-qualify for Lifeline & ACPP service. If USC is unable to recertify or verify the required Lifeline & ACPP qualifications, the subscriber will be deemed ineligible to further participate in the USC Lifeline & ACPP program. The subscriber’s Lifeline & ACPP plan will be discontinued, and the subscriber will be de-enrolled from the USC’ Lifeline & ACPP program. The subscriber will be eligible to choose from any then available Retail plan under the applicable terms and conditions for that plan.
USC reserves the right to cancel or suspend, without notice, a subscriber’s account for any fraudulent related reasons or upon the request of any state or federal authority’s request. USC subscribers can terminate from the Lifeline & ACPP program for any reason. Subscribers who choose to terminate from the Lifeline & ACPP program are required to send notice of termination in writing to the address below or by fax. Upon termination from the program, subscribers will no longer receive the free talk, text & data included each month and will be required to re-qualify for Lifeline & ACPP service if they choose to enroll with USC’ Lifeline & ACPP program at any time in the future. Please send all termination requests (include name, wireless number, and identity related information) to:
Attn: Service Termination
1525 Merrimac Cir. #104 Fort Worth, TX 76107
USC will de-enroll subscribers from the Lifeline & ACPP program in the following instances:
If at any time a USC Lifeline & ACPP customer wishes to de-enroll from the Company’s Lifeline & ACPP program, Company customer service representatives will handle such elective de-enrollment requests. USC Lifeline & ACPP customers simply visit us at www.usconnect.llc or call the Company’s toll-free customer service number and speak
to a live operator to de-enroll from USC’ Lifeline & ACPP program
Any subscriber who indicates that he or she is receiving more than one Lifeline & ACPP-supported service per household, or neglects to make the required one-per-household certification on his or her certification form, will be de-enrolled.
If a customer does not respond to the Company’s annual verification survey within 30 days, or if USC has reasonable basis to believe that the subscriber no longer meets the Lifeline & ACPP-qualifying criteria (including instances where a subscriber informs the Company or the state that he or she is ineligible for Lifeline & ACPP), USC will provide a written notice of impending service termination to the subscriber and then give the subscriber 30 days after the date of the letter to demonstrate that his or her Lifeline & ACPP service should not be terminated. Similarly, USC will de-enroll a subscriber if they fail to respond to the Company’s attempt to verify a temporary address within 30 days.
Subject to the Universal Service Administrative Company’s (USAC) Duplicate Resolution Process and anticipated Duplicate Scrubbing Process, USC will de-enroll a subscriber within 5 business days if the Company is informed by USAC that the subscriber is receiving Lifeline & ACPP service from another ETC or that more than one member of a subscriber’s household is receiving Lifeline & ACPP service.
USC will de-enroll any pre-paid subscriber that has not used the Company’s Lifeline & ACPP service for 60 consecutive days. USC will provide the subscriber 30 days’ notice that the subscriber’s failure to use the Lifeline & ACPP service within the 30-day notice period will result in service termination for non-usage.
Lifeline & ACPP Customers:
In the event that a Lifeline & ACPP customer subscribes to non-Lifeline & ACPP Services, those bundled non-Lifeline & ACPP Services are subject to disconnection for non-payment. Lifeline & ACPP customers on Lifeline & ACPP service plans will still receive their monthly Lifeline & ACPP talk, text & data, as long as the customer qualifies for Lifeline & ACPP, regardless of if the remainder of the bill is paid.
In the event that the monthly payment for the Retail Plan is not received by the due date, the subscriber’s service will be suspended until payment is received.
Lifeline & ACPP Unlimited Plan
In the event that the monthly payment for the Lifeline & ACPP Unlimited Plan is not received by the due date, the subscriber will still receive monthly Lifeline & ACPP talk, text & data, as long as the subscriber qualifies for Lifeline & ACPP service.
Retail Unlimited Plan
In the event that the monthly payment for the Retail Unlimited Plan is not received by the due date, the subscriber’s service will be suspended until payment is received.
In the event that the monthly payment for the USC Membership is not received by the due date, the subscriber will still receive monthly Lifeline & ACPP talk, text & data, as long as the subscriber qualifies for Lifeline & ACPP service.
Retail customers are required to pay the monthly bill before the due date to avoid service interruption
Lifeline & ACPP Contract Customers
USC’ post-paid Lifeline & ACPP customers are required to pay in full by the due date. However, since the customer qualifies for Lifeline & ACPP, the customer will still receive monthly talk, text & data of Lifeline & ACPP service per month, regardless of if the customer’s portion of the monthly bill is paid. Additionally, there is a 10-day grace period for post-paid customers, which will allow USC to still report an on-time payment to credit reporting agencies.
Maintaining non-Lifeline & ACPP (Retail) accounts
USC subscribers using a Retail service must purchase, load airtime or pay their monthly agreed membership costs at least once during any consecutive 90 day period and/or as agreed by USC and its member. Airtime expires 30 days from date of loading. If no additional airtime is loaded within 30 days after the service expiration of your airtime, then your service on the USC Retail service will be deactivated. All minute plans offered by USC include a limit (CAP) on the amount of talk, text & data a subscriber can use in the 30-day period that begins on the day the plan is loaded. For example, the $40 plan includes a maximum of 900 talk, text & data of use in a 30-day period. If you have any questions regarding the limits of use with airtime provided by USC please contact Customer Service at 877-732-7937. If you do not accept any of these Terms and Conditions of Service, do not activate or use service provided by USC and contact USC Customer Service at 877-732-7937. By accepting these Terms and Conditions of Service, you represent that you are at least 18 years of age, you meet the eligibility requirements for USC service, and you agree that you may not assign your rights or delegate any of your duties under these terms without the prior written consent of USC. Any attempted assignment or delegation without proper consent from USC shall be void.
The following supported services are available to USC subscribers who participate in the Lifeline & ACP program.|
Questions regarding supported services can be made in writing or by contacting a USC representative at US 1+844-866-3299
● Voice grade access to the public switched network. USC service provides voice grade access to the Public Switched
Telecommunications Network (“PSTN”);
● Talk, text & data of use for local service. As part of the voice grade access to the PSTN, USC provides talk, text &
data of use for local service at no additional charge;
● Dual tone multi-frequency signaling or its functional equivalent. USC provides Dual tone multi-frequency
(“DTMF”) signaling to expedite the transmission of call set up and call detail information throughout the network;
● Single-party service or its functional equivalent. USC provides single party service to its customers for the duration of each telephone call and not multi-party (or “party line”) services;
● Access to emergency services. USC provides 911 and E911 access for all of its customers, to the extent the local
government has implemented 911 or E911 systems. USC also complies with the Federal Communications
Commission’s (“FCC”) regulation;
● Access to operator services. USC provides access to automatic or live assistance to arrange for billing or completion, or both, of a telephone call;
● Access to interexchange service. USC provides access to complete a long distance call or a toll call; and
● Access to directory assistance. USC provides access to a service that includes making available to customers, upon
request, information contained in directory listings.
● Toll limitation for qualifying low-income consumers. The FCC has stated that toll limitation would no longer be
deemed a supported service and that ETCs are no required to offer toll limitation service to low-income consumers if
the Lifeline & ACP offering provides a set amount of talk, text & data that do not distinguish between toll and non-
toll calls. USC’ offerings provide a set amount of talk, text & data and service is not offered on a distance-sensitive
basis – local and domestic long distance talk, text & data are treated the same.
USC service is provided at the company’s discretion. USC may change pricing or the company’s Terms and Conditions of Service, from time to time, without notice. Unless expressly prohibited by law, USC reserves the right to modify or cancel a subscriber’s service, an account, or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these Terms and Conditions of Service. Check the USC website, www.usconnect.llc , for the most recent pricing and changes to the Terms and Conditions of Service.
A subscriber’s right to use USC service is subject to USC business practices, policies, procedures, rates and these Terms and Conditions of Service. USC will notify subscribers of any change to the Terms and Conditions of Service that are determined to be materially adverse to a subscribers service 30 days in advance of the change.
If subscriber does not terminate service within 30 days of receiving this notice of a change in the Terms and Conditions of Service, subscriber agrees to accept any such changes
Restrictions and Limitations
USC provides mobile telecommunications and data services using the geographic areas covered by several network access providers, namely: the T-Mobile, ATT, Verizon & Sprint Networks footprints. Local phone numbers & High Speed Data access may not be available in all areas. Subscribers do not have the ability to use USC service with any other wireless phone, device, or on another network. Subscribers may also not use a USC handset with any other service or network. Airtime & data may be used for domestic calling within the United States and for other services as provided in these Terms and Conditions of Service.
USC service is for personal use only and may not be used in a manner that interferes with another USC customer’s use of service. USC has determined that its ability to provide good service to its subscribers may be impaired when any of its customers place abnormally high numbers of calls, abnormally high usage of data or receives unusually high numbers of messages, or repeatedly place calls of unusually long duration, relative to typical usage by other USC customers on similar service plans. Such non-typical usage suggests that a wireless phone, data hotspot, or other IOT device is being used other than for personal use and is in violation of these Terms and Conditions of Service. USC services are provided solely for live dialogue between two individuals or access to non-commercial use data services.
USC services may not be used for any type of monitoring services, any data transmissions, or other non-personal related connections that do not consist of uninterrupted live dialogue or non-commercial data usage. A USC subscriber account may be terminated, data throttled or charged over usage fees, without notice, if a subscriber’s usage is determined to be used in violation of the Terms and Conditions of Service for non-personal use, pager service, voicemail retrieval service, or other uses deemed inappropriate.
USC services use radio transmissions and are therefore affected by limitations. Coverage is not available everywhere. Quality of service may be affected by conditions beyond USC’ control, including atmospheric, geographical, or topographical conditions. Service may also be affected by damage to wireless handsets. USC does not guarantee, or warrant, that service will be available at any specific time or geographical location, or that service will be provided without possible interruption. You should therefore never solely rely on your wireless phone for emergency calls, such as to 911. USC customers have access to dial 911 in an emergency. However, occasionally a subscriber may attempt to call 911 in an area where there is no wireless coverage.
If there is no wireless coverage, a subscriber’s call to 911 may not go through and the subscriber should dial 911 from the nearest landline phone. By applying or activating service with USC, a subscriber agrees not to use USC services in any way that is illegal, abusive, or fraudulent. This will be determined by USC in its sole discretion. You may also not alter any of the software or hardware on your USC handset for any purpose. USC phones may not be sold to third parties. In order to verify if you reside within a service area please visit www.usconnect.llc. You may enter your zip code or locate coverage maps on the website to verify coverage.
The map is only an approximation of actual coverage and may differ substantially from the areas of coverage shown on the website. Coverage can be affected by many factors such as weather, terrain, buildings, equipment, signal strength or many other factors that may affect network coverage. USC does not guarantee coverage or network availability.
USC Lifeline & ACPP Service Availability
USC Lifeline & ACPP programs are only available for activation by customers who reside in the areas in which USC and or its affiliates has been designated as an Eligible Telecommunications Carrier (“ETC”). To receive subsidized wireless service, a subscriber’s principal residence address must be within a USC ETC service area.
Visit www.usconnect.llc to check whether you reside in a USC ETC service area. To be eligible for USC Lifeline & ACPP service, a subscriber must meet the applicable eligibility standards. Where applicable, USC’ Lifeline & ACPP program is provided to you by USC, and may be governed by tariffs.
Tariffs are on file with the appropriate public utility commissions in each state and supersede any term related to the Lifeline & ACPP program. USC may provide access to tariffs through its website. Please be aware that tariffs posted online may not be official documents and you assume full responsibility for any tariff information you access on the USC website. USC bears no liability for the accuracy of any documents available on its website.
Rates (Airtime), Features, Coverage, and Activation Fees
Airtime is valued at $0.10 per minute of use. Airtime charges apply to standard voice usage calls for both local and domestic long distance calls. USC voice usage is deducted in full-minute increments and all partial talk, text & data are rounded up to the next minute. Airtime usage is rounded up to the nearest whole minute. Airtime applies to all message retrieval and voice calls. Unanswered outbound calls will be billed if the ring time exceeds 30 seconds.
Ring time is defined as the amount of time between the point when a call is initiated (pressing the TALK button) and when it is answered (or terminated before being answered). Credits will not be given for dropped calls. Any unused airtime that expires is forfeited upon expiration or termination of eligibility in the USC Lifeline & ACPP Assistance program. Roaming charges will be blocked.
A USC Customer must have airtime talk, text & data available to make or receive a call. USC handsets will only operate when you have airtime talk, text & data available on your wireless account. If you run out of your allotment of airtime, you may purchase and add additional airtime to your account. The available plans listed below are available for most states
International calling is not allowed on any USC plan available. International dialing is blocked, but, there are no guarantees that all international calling can be blocked from your handset.
If you attempt an international call and are successful your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. USC strictly prohibits all international calling USC’ Plans available to Lifeline & ACPP and Retail customers in Sections 4 and 5 below may vary by state in accordance with state requirements.
Please check the Company’s website, www.usconnect.llc, for the most up-to-date plans available in your state
Mobile Voice 1000 Minutes
Mobile Broadband Speed: 3G or better; Allowance: 4.5 GB
Fixed Broadband Speed: 25/3 Mbps;
Usage Allowance: 1024 GB
You agree to allow us the honor of serving your basic data and voice needs for 12 months. We agree to provide you with 1st class service, reliability, pricingand introduction to the latest innovation intech platforms and services. If you find something better we will match it or exceed it. if we cantwe will graciously amd regreattably watch you go. );Tear drop!We agree to invest heavily our time, energy, efforts and money to fulfill our promise to you. You agree to afford us thatopportunity. If you just simply have to leave without cause before 9 months. We will have to accept our consolation prize of a parting gift from you of $200.00. You promise we’ll get our consolation prize or you will have made pay arrangements with us within 30 days of you leaving. We hate to see you go but we know you’ll be back.
Taxes and Surcharges
USC charges state and local sales taxes. Pricing listed on the USC website or listed in advertising methods for wireless service do not include certain taxes or surcharges. Subscribers are responsible for all charges applicable to the use of USC service regardless if the subscriber was the actual user of the service. The amount of these taxes and surcharges is subject to change and may vary from time to time and by geographic area. USC collects sales taxes in all states and may also collect regulatory fees in certain states. Third party authorized retailers are responsible for collecting sales taxes and required regulatory fees for transactions that occur through such third party authorized retailers. Changes to a tax or surcharge will become effective as provided by the appropriate taxing authority and changes to applicable contribution amounts for Federal Universal Service Fund (“FUSF”) will apply. Taxes and fees are subject to change without notice.
Text Messaging Rates
A USC subscriber can send and receive text messages of up to 160 characters. This text message includes the address and subject line. The type of messages a device can receive may depend on the wireless handset capabilities. Standard message rates apply when sending or receiving text messages, regardless if the message is viewed. Any unused messages that expire from one monthly billing cycle will not carry over to the next monthly billing cycle, unless the monthly plan specifically allows carry over messages. You may use your free monthly allotment of talk, text & data to send and/or receive text messages. Text messages sent to you by USC are free of charge.
The charge to send or receive a text message will vary depending upon your plan. The standard rate to send or receive a text message on your USC phone is $0.10 per text message for receiving, and $0.10 per text message for sending. Adding additional airtime or plans to your account may include incremental minute rates per text messages sent or received. Text messaging rates for the Lifeline & ACPP FREE 100 MINUTE PLAN will be charged at 0.3 talk, text & data per text message for sending and 0.3 talk, text & data per text message for receiving text messages.
All other text messaging rates for Lifeline & ACPP plans will be charged at 1 minute per text message for sending and 1 minute per text message for receiving text messages. If you have used all of your free monthly allotment of talk, text & data, you will need to purchase and redeem additional airtime talk, text & data in order to continue to send and receive text messages and to place and receive voice calls. If you do not want talk, text & data deducted from your USC phone for text messaging, then do not send or receive text messages.
Domestic Text Messaging Rates:
Each domestic text will be deducted from the available messages in your free minute plan or in your purchased USC Refill Plan.
Any unused messages will expire at the end of your monthly subscription period and will not be applied to subsequently purchased talk, text & data, unless your plan includes rollover talk, text & data. If you use all the messages in your available plan, and do not pay your monthly fee for your USC Refill Plan, you will not receive your monthly allocation of messages associated with your plan.
Subscriber messaging plans do not include international text, picture messaging, or voicemail messages
International Text Messaging Rates:
USC does not allow international text messages.
Attempting to send international messages could result in deactivation of service and de-enrollment from the USC Lifeline & ACPP Program.
Premium SMS is a text message to a designated “short code.” Buying or attempting to buy SMS services from anyone other than USC is strictly prohibited. Premium SMS campaigns may include activities such as sending a vote, playing a game, expressing opinions, subscribing to some type of service, or some type of interaction with a television program.
USC does not participate in Premium SMS services or campaigns. You are solely responsible for any charges incurred for Premium SMS services or campaigns. Any text messages sent to a “short code” using USC service will not likely be successfully sent or received. Any charges you may incur as a result of any attempts to participate in Premium SMS campaigns or services are not refundable, regardless whether you incur charges as deductions from your USC talk, text & data.
Preventing or Sending Spam:
USC subscribers receiving unwanted text messages (“spam”) should contact the source and request to unsubscribe or remove the subscriber’s wireless phone number from the service.
If a USC subscriber intentionally sends spam from a USC handset, the subscriber may be terminated without notice.
USC may send you messages via SMS. There is no guarantee you will receive them.
Data Service Rates
USC provides wireless data services and mobile internet services using your USC phone.
Subscribers may purchase a data subscription allocation necessary to access the mobile internet in the following data allocations (“Data Subscription Rates”)
Data Subscription Rates (Data Subscription Rates may or may not be more or less when bundled with additional services and/or offerings).
Subscriber Account History
Subscriber account history is available online for the previous 60 days of service.
You may request a printed copy of your account history detailing the last 60 days of service by sending a written request to USC, 1525 Merrimac Cir. # 104, Fort Worth, TX 76107, Attention: Account History.
If you deactivate your services or change your wireless phone number, you may obtain your account history by contacting USC at 877-732-7937.
Please visit www.usconnect.llc to access your account history at no cost. USC subscribers have the ability to request a copy of their paper bill. Requests for a copy of the paper bill must be submitted in writing via mail or fax.
Send requests to:
1525 Merrimac Cir #104
Fort Worth, TX 76107
If you have a dispute with any charge to your USC account, you must notify us within 30 days after the charge appears on your account. You may either contact USC at 877-732-7937 or send notice in writing to the address listed below.
A USC Customer Service Representative will investigate your claim. If USC is not notified of your dispute within this 30-day period you waive any right to dispute the charge, including in arbitration and/or a court proceeding. You accept all charges not properly disputed within this 30-day period. We will provide you a credit or refund if we determine that the disputed charge was inappropriate and was disputed by you in a timely manner. If we provide a credit or refund, you agree that the dispute is fully and finally resolved and not subject to any further proceedings. USC is not liable for any charges for products or services provided by third parties through and for use on our network, regardless of the date on which you report it.
If any unauthorized or disputed charge appears on your statement for a third-party product, you must contact that third party directly. Third-party contact information is also available by calling USC at 877-732-7937. USC service, unless otherwise provided by law, excludes all incidental or consequential damages. Some states do not allow this exclusion.
Dispute by mail:
Attn: Dispute Resolution
1525 Merrimac Cir #104
Fort Worth, TX 76107
USC is not responsible for, nor will we refund any lost, stolen, misused, or damaged USC Refill Plans. Additional plans purchased must be applied to a subscriber’s account within 1 year of purchase.
USC does not accepts returns or provide refunds of any USC Refill Plans. All purchases of USC Refill Plans are final and non-refundable regardless of who uses or possesses the subscriber’s wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscriber’s consent or knowledge.
Monthly charges are non-refundable.
Wireless handsets purchased directly from USC may be returned for a full refund within 30 days of purchase. A subscriber must return the complete handset in the condition it was received at the time of activation. Please contact USC at 877-732-7937 for instructions. USC provides new and recycled handsets to subscribers.
All handset models provided to Lifeline & ACPP subscribers are selected at the sole discretion of USC.
Handset models may vary. USC reserves the right to replace handsets with various models at its sole discretion. All wireless handsets purchased directly from USC include a 30-day warranty from USC. If you experience a handset malfunction call USC at 877-732-7937
Lost or Stolen Equipment
If a USC Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until USC is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact USC at 877-732-7937.
Upon receiving notice of the lost or stolen handset, USC will suspend the account immediately.
If a subscriber does not either activate a new USC phone or notify us that they have found their wireless phone within 30 days of the suspension of the account, the account will be deactivated and the subscriber will lose the USC phone number.
USC Phone Number
USC subscribers must accept the number that is assigned to them at the time of activation. The wireless phone number USC provides for subscribers to use is and will remain the property of USC. USC may release a subscriber’s wireless phone number to another subscriber, without giving notice, if the subscriber cancels service with USC, or if the account expires and is deactivated. Subscribers may transfer a wireless number prior to the wireless number being reissued to another subscriber. USC reserves the right to change a wireless number at any time. USC will attempt to notify the subscriber prior to any change. A subscriber can request to change a wireless phone number for a number change fee of $15.
In some situations, a subscriber may transfer an existing carrier telephone number to your USC service for use as a USC phone number. To switch an existing phone number to USC, please contact USC at 877-732-7937. Before calling, please have a bill available from the existing carrier. When a subscriber transfers from another wireless carrier to USC, they may have to pay a termination fee to the former carrier to early terminate the contract. USC will not reimburse a subscriber for any termination fees imposed by other carriers.
Use of Customer Information
Subscribers who choose not to receive these notices may elect to unsubscribe to the information by calling USC at 877-732-7937. USC may disclose to law enforcement authorities and governmental agencies any information, including your name, account information, account history, or other information properly requested by law enforcement to comply with appropriate legal requests.
You agree to contact USC with any disputes. You must contact USC with any dispute by calling USC at 877-732-7937 or by writing USC at 1525 Merrimac Cir #104, Fort Worth, TX 76107, Attn. Dispute Resolution. You must provide a description of the dispute, all relevant information, any supporting documentation, and the proposed dispute resolution. A USC representative will contact you at the last address you have provided or by phone. USC agrees to negotiate in good faith to resolve any dispute you may have. You agree to pay the full amount reflected on your account statement, even while a dispute is being resolved. If you do not reach an agreement to resolve your claim within 30 days after notice of dispute was given, you or USC may commence a Binding Arbitration proceeding (see below).
Certain disputes you may have with USC may be resolved through Binding Arbitration. By making or receiving calls on a USC handset you agree the sole remedy for any dispute shall be Binding Arbitration on an individual basis. You waive your rights to a jury trial or any class actions. You also agree the Federal Arbitration Act governs any dispute claim you have with USC. This Binding Arbitration you agree as the sole remedy limits your options available in the event of a dispute on an individual basis and survives any termination of your service with USC. Class Arbitrations and Class Actions are hereby excluded as a remedy for any dispute you may have.
This agreement shall be construed under the laws of the state of Texas, without regard to its choice of law rules, except for the arbitration provision contained in these Terms and Conditions of Service, which will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you (the subscriber) reside, or where you (the subscriber) use or pay for USC services. To the extent permitted by law, if a dispute claim proceeds in court, USC and you waive any right that we may have to trial by jury in any lawsuit or other proceeding
Limitation of Liability
USC, Inc d/b/a USC is not liable to you (subscriber) for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost or potential profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. USC will not be liable for any act or omission of any other company furnishing a part of our services, or our equipment or for any damages that result from any service or equipment provided by or manufactured by affiliated or non-affiliated third parties. USC is not responsible, at any time, and shall not be liable to you or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, or any additional content you may have stored on your phone or which may remain on your phone during and/or after you no longer have service with USC.
Unless prohibited by law, you (subscriber) agree to limit claims for damages or other monetary relief against each other to direct and actual damages. USC assumes no risk or responsibility for a subscriber’s use of any content provided by USC services. USC is not liable for any act or omission of any third party company providing part of USC services (this includes equipment provided by a third party), any errors or omissions of any vendors or agents participating in offers made by USC, any damages that result from third parties, or any unauthorized or disputed charges.
There is no fiduciary duty that exists between you (subscriber) and US Connect, llc d/b/a USC, or its affiliates.
You (subscriber), also agree that USC will not liable for any missed voice mails, any messages from your voicemail system, any data content, or any storage or deletion of contacts from a handset address book provided by USC.
To the full extent by law, you agree to hold harmless and indemnify Great Wireless, llc d/b/a US Connect (USC), and its affiliates and their respective officers, agents, directors, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys’ fees on account thereof), directly or indirectly, resulting from your use of USC products and services, or another person whom you authorize to use your products or services, whether based in contract or tort (including strict liability) and regardless of the form of action. This obligation shall survive any expiration or termination of your service with USC, Inc.
A subscriber may reside in a state that does not allow disclaimers of implied warranties or limits remedies for breach.
Therefore, the above exclusions or limitations may not apply to all subscribers. A subscriber may have other legal rights that vary by state
USC does not manufacture wireless phones, tablets, hotspots or equipment used by subscribers. The only warranties applicable to such devices or equipment are those extended by the manufacturers. We have no liability, therefore, in connection with wireless phones and other equipment or for manufacturers’ acts or omissions.
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE REQUIRED TO BE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, WARRANTY THAT A PRODUCT OR SERVICE IS FIT FOR A PARTICULAR USE OR WARRANTY OF MERCHANTABILITY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DON’T PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
The USC Terms and Conditions of Service, contained herein, supersede all oral or written communications and understandings between you and USC, with respect to products and services provided to you and the terms under which they are offered to you by USC. The surviving sections of this Terms and Conditions of Service shall continue to be valid and enforceable in the event that any part of these Terms and Conditions of Service is declared invalid, not applicable, or becomes unenforceable. There are no provisions of these Terms and Conditions of Service that provide any person or any entity that is not a party to these Terms and Conditions of Service with any remedy, liability, claim, reimbursement, or any cause of action, or that creates any other third-party beneficiary rights. Any legal dispute, unless otherwise specified herein, shall be subject to the exclusive jurisdiction of the federal or state courts located within the State of Texas. This excludes customers who are residents of the state of California.
USC reserves the right to suspend or terminate any subscriber’s access to USC services or to the USC website or affiliated websites, at any time, should we determine in our sole discretion that a subscriber has violated any of these Terms and Conditions of Service or any other policy of USC, its affiliates, or for any other reason at the sole discretion of USC.
You may send notices to USC by mail, 1525 Merrimac Cir #104, Fort Worth, TX 76107 or by phone, 877-732-7937.
Notices will be considered effective after received by USC. If a subscriber is unable to resolve concerns with USC, they may file a complaint with the FCC. Any notice sent to a subscriber will be sent to your last known residence we have on file, or via text message to your USC phone.
Handset Hearing Aid Compatibility (HAC)
The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with your hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings. These ratings are not guarantees. Results will vary depending on your hearing device and hearing loss. If your hearing device is vulnerable to interference, you may not be able to use a rated wireless device successfully.
The following are wireless devices USC offers under its branded wireless product. Our sales staff is trained to assist all customers looking for a HAC-compliant handset.
(Please note that this list is subject to change and selection is dependent upon availability).
Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings
Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).
- When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.
- Hearing devices may also be measured for immunity to this type of interference. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device.
- USC offers handsets with different levels of functionality described as follows:
- Functionality Level A indicates a phone that is at least SMS, Camera, Bluetooth, USB, and Data Capable.
- Functionality Level B indicates a phone that is at least SMS, Camera, and Data Capable.
- Functionality Level C indicates a phone that is at least SMS and Data Capable.
Open Internet Policy
Network Management Practices Policy Disclosure
Pursuant to the Federal Communications Commission’s newly enacted Open Internet Rules found in Part 8 of Title 47 of
the Code of Federal Regulations, the policies of USC, Inc, (“Provider”) regarding network management practices,
performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers,
prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may
affect those services.
Network Management Practices
In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes the reasonable network management practices in some cases as provided by its underlying carriers which are tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to the best of its ability to promote the use and
enjoyment of the Internet by all of Provider’s customers. By adopting a reasonable and responsible network management policy, Provider prevents to the best of its ability its customers from being subjected to the negative effects of spam,
viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by the Provider’s underlying carriers and Provider are consistent with industry standards.
Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. Congestion may be caused by capacity limits and bottlenecks in a service provider’s own network, or by limitations in the capacity of the Middle Mile transport facilities and services that many service providers must purchase from unrelated entities to carry the traffic of their customers between their service areas and the closest Internet nodes. Provider and its underlying carriers constantly monitor its network to manage congestion avoiding over utilization of circuits. Provider and its underlying carrier maintain sufficient bandwidth to service its customers.
Provider does not make use of any application-specific network management practices. Provider does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications.
Customers may use any lawful and commercially available application. Provider’s network does not discriminate against
particular types of content. Peer to Peer, streaming video, VoIP, and video downloads are all classified as content neutral. Provider does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation
to monitor or investigate the lawfulness of the applications used by its customers unless mandated by law or contractual agreement that Provider do so.
Device Attachment Rules
In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available
industry standards and be non-harmful to Provider’s network. Provider reserves the right to disable devices that cause
disruptions to Provider’s customers or that are not in compliance with industry standards. In the event that Provider
disables a device or denies access to application providers, prompt notice will be given of the decision to deny access to
the network or disable a device.
Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Provider and Provider’s underlying carrier uses industry standard tools and generally accepted best practices and
policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the
instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented
from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or
unwanted. Provider’s security methods are not intended to prevent end-users from running any specific applications.
Provider employs commercially appropriate security procedures to protect its network and its customer records from
unauthorized access by third parties. Provider does not guarantee that it can protect customers from any and/or all
Provider does not block any lawful content, applications, services and/or non-harmful devices.
Provider does not knowingly and intentionally impair, degrade or delay the traffic on its network so as to render
effectively unusable certain content, applications, services and/or non-harmful devices.
Provider does not charge edge service providers of content, applications, services and/or devices any fees simply for
transporting traffic between them and its customers.
Many of the service and performance characteristics of the Provider’s broadband Internet access services are contained in
the service offering portions of this website.
Provider offers broadband Internet access service.
The advertised speed of Provider’s Internet service is the maximum speed achievable with the technology utilized by
Provider or made available to Provider. While the maximum advertised speed is attainable for end users, several factors
may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: [the distance of the
consumer’s home or office from Provider’s central office (i.e., the further away the customer is from the central office,
the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, and other
The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for realtime applications, such as Voice over Internet Protocol (“VoIP”).
The commercial terms and conditions of the Provider’s broadband Internet access services are contained in greater detail
in the service offering and Terms and Conditions located on this website. This section provides a brief overview of policy
terms required by the FCC’s Open Internet Framework.
In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband
Internet access plan options, including promotional offerings, bundled service choices, and a la carte alternatives.
To see Provider’s current promotions and pricing on broadband Internet access service, please visit our website
www.usconnect.llc or call 877-732-7937 to speak with a customer service representative.
Provider’s Internet service is priced on a flat-fee basis (plus taxes). Provider does not charge end users a usage-based fee
for Internet service
No Unreasonable Discrimination
Provider does not unreasonably discriminate in its transmission of traffic over the broadband Internet access services of
its customers. It endeavors to give its customers as much choice and control as practicable among its different service
offerings and among the content, application, service and device offerings of edge service providers. When reasonable
network management practices entail differential treatment of traffic, Provider does not discriminate among specific uses,
or classes of uses, of its network.
Provider does not impair, degrade or delay VoIP applications or services that compete with its voice services and those of
Provider does not impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications,
services or non-harmful devices.
Provider does not impair free expression by actions such as slowing traffic from particular websites or blogs.
Provider does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic
over other traffic.
Provider does not prioritize its own content, application, services, or devices, or those of its affiliates.
The various network management tools and techniques utilized by Provider do not monitor, inspect or store the network activity and traffic of its Internet service users. Further, as part of its network management practices, Provider does not distribute information on network activity and/or traffic to any third party, or use network traffic information for any non-network management purpose. Provider affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Provider reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices.
Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration and software. Provider may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet.
Network traffic, activity, performance information, and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes.
this information if, in its sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers. Provider may also disclose this information in connection with the sale of our business.
The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution.
If you have any questions regarding Provider’s Network Management Practices Policy or would like to file a complaint with Provider regarding its network management practices,
please contact Provider at: 877-732-7937
The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users.
Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.