US Connect is dedicated to helping our customers who are currently facing hardships as a result of the COVID-19 pandemic. As such, we are doing everything possible to keep customers connected during these continued unprecedented times. In response to recent legislation, we’re proud to announce that we will be offering the new Affordable Connectivity Program as part of the COVID-19 relief effort

  • We’re here to help answer all your questions while keeping you connected to virtual schooling, remote work, telehealth and more.

Are you eligible for the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP) is a government program that helps Internet Service Providers provide discounts on monthly Broadband Internet access service and certain connected devices. ACP Program discounts are funded by the US Government’s Coronavirus relief effort and administered by the Federal Communications Commission (FCC).

You’re ELIGIBLE...

If you or someone in your household is enrolled in one of the following government assistance programs:

  • National School Lunch Program (NSLP)
  • Social Security Income (for applicants over 65+ only)
  • Medicaid / Medicare
  • Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
  • Veterans Pension or Survivors Pension
  • Federal Public Housing Assistance or Section 8
  • Pell Grant
Get Started

ACP Program Order

On February 25, 2021, the FCC adopted Report and Order 21-29, officially establishing the Affordable Connectivity Program Program

USAC’s Role

The FCC engaged the Universal Service Administrative Company (USAC) to implement the ACP Program, using the framework of the Lifeline program, an existing FCC program to help provide affordable voice and broadband service to low-income consumers. The ACP Program will leverage Lifeline systems like the Lifeline National Eligibility Verifier, the  National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement.

Frequently Asked Questions

1. How do I apply for usconnect

Applying is easy! Just visit acp signup and enter your zip code and email address to get started. From there, follow the simple steps to complete your application. Please remember to prepare your proof documents for submission so you can get approved and begin using your Discounted monthly service!

2. How do I qualify for the ACP Program?

Please refer to the income chart on our website landing page to determine your eligibility or view online at: The Federal Poverty Guidelines can be viewed at: qualify/federal-poverty-guidelines/. Additionally, you may contact us at: 404.974.9236 so that we can help you to discover if you are eligible for this program.

3. Are there any restrictions for this program?

You must qualify according the Federal Communications Commission’s rules found at This program is a month-to-month program as determined by the Government. Terms & Conditions apply.

4. Can I apply if I don’t have an email address?

If you do not have an email address, please send us a message and we will help you to enroll and can guide you in how to secure an email address.

5. Do I need to sign a contract?

You will be expected to sign a contract only to verify your eligibility. This plan runs month-to-month and you can cancel anytime.

6. Will you run a credit check on me?

No. A credit check is not necessary.

7. Will I need to upload verification documents to be approved and how do I do it?

Because this is a government benefit program, customers are required to submit documents showing they are eligible for the ACP Program. You may need to submit a copy of your proof of identity, proof of participation in a government program, or proof of income.

For all states except Texas, customers will submit this information through the National Verifier website.

8. What does "Pending Verification" mean?

While your application is in review, your account status will be listed as “Pending Verification”.

9. What types of proof of Social Security do you accept?

To qualify for the ACP program you’ll need to provide proof of your Social Security number.

The federal guidelins of this government program require us to verify proof of identity. We would never share or distribute your personal information under any circumstance.

Any of the following documents are acceptable:

Social Security Card,
Prior Year’s State or Federal Tax Return,
Income Statement from Employer, W-2, or 1099-MISC.

10. What are proof documents?

Proof documents are copies of your documents that show you are currently eligible to receive ACP service. We need your proof documents to approve your application and activate your service. By sending your proof documents, we are able to verify your eligibility, and in some cases, your identity.

11. What types of proof of ID do you accept?

We accept several types of proof of ID. Please make sure your ID is not expired and that the copy is not blurry, too dark or have important information cut off. Here are all of the types we accept:

– Driver’s License
– US Government ID with DOB/SSN
– US Passport
– Social Security Card
– Birth Certificate
– Tax Return
– Statement of Benefits with DOB/SSN
– SSA-1099
– Permanent Resident / – Alien Card
– W-2
– Military ID
– Military Discharge
– Weapons Permit with DOB / SSN
– Certificate of Naturalization
– Certificate of US Citizenship
– Unemployment / Workers’ Comp. Statement with DOB /SSN
– Tribal tax return

NOTE: If you have more than one form of ID, just upload one copy.

12. What types of proof of government programs do you accept?

To qualify for Culture Wireless’s ACP program you must submit a ‘proof document’ showing you participate in a qualifying program.

Note: Just submit one type of proof showing participation in a government program. If you participate in more than one government program, upload a copy of proof showing participation in only one of the programs. (Please only send a copy, NEVER send Culture Wireless the original document. If you need help obtaining copies, visit your local library)

Here are the most common types of proof documents:

Supplemental Security Income (SSI)

– Benefit Check Stub from the Social Security
– Administration
Social Security Statement of Benefits

– Other official documentation from a State Agency indicating current participation

Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)

– Award Letter
– Other official documentation from a State Agency indicating current participation


– Award Letter
– Other official documentation from a State Agency indicating current participation

Section 8, or Federal Public Housing Assistance

– Award Letter
– Public Housing Assistance Lease Agreement

– Section 8 Voucher

– Other official documentation from Public Housing Agency

Veterans Pension or Survivor’s Pension

– Pension Grant Letter

– Veterans Pension COLA Adjustment Letter

– Survivors Pension Benefit Summary Letter

13. What types of proof of low income do you accept?

Make sure the proof document you submit fully shows your low income. Also, please make sure your proof document’s copy is not too blurry, too dark, or have important information cut off.

We accept several types of proof of low income. Here are all of the types we accept:– Paycheck Stubs (The last 3 consecutive)
– Income Statement From Employer or W-2
– Prior Year’s State or Federal Tax Return
– Retirement or Pension Statement of Benefits
– Social Security Statement of Benefits
– Unemployment or Workers’ Comp Statement of Benefits
– Veterans Administration (VA) Statement of Benefits
– Child Support Award
– Divorce Decree
– Federal or Tribal notice letter of participation in General Assistance
– Tribal Tax Return

IMPORTANT:For showing proof of income, sending your benefit approval letter is not sufficient. Please provide a copy of the document that shows your Benefits’ allotted income.

14. How long will it take for you to verify my proof documents?

Once we receive your documents, it may take up to 7-10 business days for us to process and verify them.

15. How do I know that you received my proof documents?

You can see if we received your proof documents by logging into Culture Wireless and checking your application status. To check your status, follow these simple steps:– Log into Culture Wireless by entering your email address and your password.– Once logged in, check the “Required Proof Documents” status heading.– When the required proof says “Approved,” that means we’ve reviewed and accepted those documents.– If the required proof says “Required” or “Resubmit,” we still need those documents from you.– If the required proof says “In Review,” we’ve received your documents and are processing them

16. How do I check the status of my application?

To check the status of your application simply log into Culture Wireless with your email and password used to create your account during the signup process.