To check the network coverage in your area, please visit US Connect Coverage Info.

For more details on coverage area availability, charges, restrictions, and conditions, please visit US Connect Terms of Service. Service is provided by US Connect.

Roaming refers to the use of your wireless phone outside of your “home” service area as defined by your service provider. This allows you to make and receive calls, send and receive text messages, and access data services even when you are outside your provider's network.

Yes, higher per-minute rates are usually charged for calls made or received while in a roaming area. Long-distance rates and a daily access fee may also apply. It's important to check with your service provider for specific rates and fees associated with roaming.

To minimize roaming charges, you can:

• Purchase an international or travel-specific plan from your provider.
• Use Wi-Fi whenever possible for calls and data.
• Turn off data roaming in your phone's settings.
• Use local SIM cards if you are traveling internationally.

If you experience issues with coverage while roaming, try the following steps:

• Restart your device.
• Ensure your phone’s settings are set to allow roaming.
• Manually select a different network if available.
• Contact your service provider for additional support.

The Universal Service Fund (USF) is a system of telecommunications subsidies and fees designed to promote universal access to telecommunications services in the United States. It assists low-income households and high-cost areas, rural health care providers, and eligible schools and libraries. The USF includes a Low-Income Support Mechanism which helps low-income customers pay for monthly telephone charges and connection charges to initiate telephone service.

The Telecommunications Act of 1996 expanded the traditional definition of universal service to include additional services for rural health care providers and eligible schools and libraries, beyond just affordable nationwide telephone service. It mandated the FCC to provide universal service support through four mechanisms, including the Low-Income Support Mechanism which deals with lifeline devices and assists low-income customers.

To report a network outage, you can contact our customer service through the MyEasyUS portal, dial 611 from your US Connect phone, or call 1-877-732-7987. Provide as much detail as possible to help us identify and resolve the issue quickly.

You can check for network outages by visiting our Service Outages page. This page provides real-time updates on network status and known issues in your area.

If you experience a service outage:

• Restart your device.
• Ensure your device is set to the correct network mode.
• Check for network outages on our website.
• Report the outage if it is not already listed.

The time to resolve a service outage can vary depending on the cause and severity of the issue. We aim to resolve outages as quickly as possible and will provide updates on estimated resolution times on our Service Outages page.

Yes, during a service outage, you can use the following alternative connectivity options:

• Connect to a Wi-Fi network.
• Use a mobile hotspot from another provider.
• Utilize offline modes or download content for offline use.

After your high-speed data allowance is used, your data speeds are reduced to a maximum of 128Kbps. This is because traffic is carried on underlying networks like T-Mobile, Verizon, and AT&T, based on their geographic availability. This helps manage network traffic and ensures fair usage for all customers.

During a service outage, several factors can affect your streaming ability, video resolution, and speed, including:

• Network congestion
• Signal strength
• Device capabilities
• Background data usage

For further information or support during a service outage, you can:

• Visit our Service Outages page for updates.
• Contact customer support through the MyEasyUS portal.
• Call our support hotline at 1-877-732-7987.

You can compare the different service plans available by visiting our Plan Comparison page at https://usconnects.com/pages/my-easy-us-plans. This page provides detailed information on the features, data allowances, speeds, and pricing for each plan.

The features included in our service plans vary by plan and may include high-speed data, unlimited talk and text, mobile hotspot capability, and more. For a detailed comparison of features, please visit our Plan Comparison page at https://usconnects.com/pages/my-easy-us-plans.

To choose the best plan for your needs:

• Consider your typical data usage and whether you need high-speed data.
• Determine if you need additional features such as mobile hotspot capability.
• Compare the pricing and benefits of each plan on our Plan Comparison page at https://usconnects.com/pages/my-easy-us-plans.
• Evaluate any additional benefits or credits offered with each plan.

Yes, we frequently offer promotional discounts and credits. For example, customers who upgrade their service plan can receive $50 in Moolah Mobile credits. Check the Plan Comparison page at https://usconnects.com/pages/my-easy-us-plans for current promotions and eligibility requirements.

Upgrading your plan can provide benefits such as higher data allowances, faster speeds, and additional features. You may also be eligible for promotional credits, such as the $50 Moolah Mobile credit for plan upgrades. Review the Plan Comparison page at https://usconnects.com/pages/my-easy-us-plans to see the specific benefits of each plan.

Yes, our customer service team is available to help you choose the right plan for your needs. You can contact us through the MyEasyUS portal, call 1-877-732-7987, or visit a US Connects LLC Store for personalized assistance.

To activate or deactivate international calling:

1. Log in to Your Account: Access your US Connects account.
2. Navigate to Services: Go to the 'Services' or 'Features' section.
3. Select International Calling: Find the option for international calling.
4. Activate/Deactivate: Toggle the activation status to either enable or disable international calling.
5. Save Changes: Confirm and save your changes.

For enabling or disabling data roaming:

1. Log in to Your Account: Access your US Connects account.
2. Navigate to Services: Go to the 'Services' or 'Features' section.
3. Select Data Roaming: Locate the data roaming option.
4. Enable/Disable: Toggle the data roaming feature to your preference.
5. Save Changes: Confirm and save your settings.

To set up call forwarding:

1. Log in to Your Account: Access your US Connects account.
2. Navigate to Services: Go to the 'Services' or 'Features' section.
3. Select Call Forwarding: Find the call forwarding option.
4. Enter Forwarding Number: Input the phone number to which you want calls forwarded.
5. Activate: Toggle the activation status to enable call forwarding.
6. Save Changes: Confirm and save your settings.

If you experience issues with activating or deactivating service features:

1. Check Account Settings: Ensure all account settings and entered information are correct.
2. Contact Customer Support: Reach out to US Connects customer support via email at support-tech@usconnect.llc or call 1-844-866-3299 for further assistance.

For more detailed guidance on activating or deactivating features, visit the US Connects website at https://usconnects.com/.

Bring your own phone and still get UNLIMITED Talk, Text & Data with US Connect.

To check compatibility, visit our Device Compatibility page on our website. Enter your phone's IMEI number to verify compatibility with our network technologies and service plans. Visit https://usconnects.com/pages/device-compatibility for more details.

US Connect supports smartphones, tablets, and mobile hotspots. For best results, ensure your device is unlocked and supports the network technologies used by our carriers (T-Mobile, Verizon, AT&T, etc.).

Your device must support our carriers' network technologies and frequency bands. It should not be reported lost or stolen and should be in good working condition.

Most features should work, including unlimited talk, text, and data. Some carrier-specific advanced features may not be supported.

Yes, your phone must be unlocked. Contact your current carrier if it's locked to request an unlock.

If your device isn't compatible, check our selection of devices available for purchase on our website or at US Connect stores. Visit https://usconnects.com/pages/device-purchase for more information.

Yes, tablets and mobile hotspots are compatible if they meet our network technology requirements.

A MyEasyUS account is the account you use across the US Connect ecosystem, including accessing and managing your service plans and using Game Center. It is important for accessing your content and managing your services.

You can create a MyEasyUS account by visiting the MyEasyUS account creation page at https://myeasyus.com/ and following the prompts. You need to be at least 13 years old (or the equivalent minimum age in your country) to create an account. Accounts for individuals under this age can be created by a parent or legal guardian using Family Sharing or through an approved educational institution.

You can log in to your MyEasyUS account by visiting the MyEasyUS login page at https://myeasyus.com/ and using your email and password or your phone number. Your username and password are provided in the SIM rollout letter when you receive your device.

If you forget your password, you can reset it by visiting the MyEasyUS login page at https://myeasyus.com/ and clicking on the "Forgot Password" link. Follow the instructions to reset your password using your registered email or phone number.

If you suspect your MyEasyUS account has been compromised, contact US Connect customer support immediately for assistance. It is important to maintain the confidentiality and security of your account to prevent unauthorized use.

Yes, a parent or legal guardian can create a MyEasyUS account for a minor using Family Sharing or through an approved educational institution. They should review the terms of the agreement with the minor to ensure both understand it.

A Legacy Contact is someone you designate to have limited access to your MyEasyUS account in the event of your death. You can add, notify, or remove a Legacy Contact by visiting the US Connect support page.

The privacy policy for MyEasyUS accounts is available on the US Connect Privacy Policy page.

Log in to your account on the US Connects website. Navigate to the billing section. Select your preferred payment method and complete the transaction.

Log in to your account. Go to the "My Easy Us Plans" section. Choose a new plan and confirm the change.

Visit the support section on the US Connects website. Follow the troubleshooting guides for common issues. Contact customer service if the issue persists.

Log in to your account. Go to the "Fast and Easy Sim Activate" section. Follow the instructions to activate your SIM card.

To update your contact details, log into your account on the US Connects website. Navigate to the "My Accounts" section and select "Update Profile." Here you can edit your contact information.

To change your billing address, go to the "My Accounts" section after logging in. Select "Billing Information" and update your billing address accordingly.

You can manage authorized users by accessing the "Account Settings" in your profile. Here, you can add or remove authorized users as needed.

Yes, if you need assistance, you can contact customer service at 1+(844) 866-3299 or email support-tech@usconnect.llc for help with updating your account information.

Currently, US Connect does not have any physical store locations. However, you can access our services and products online.

While we do not have physical stores, our customer service team is fully operational online 24/7 to assist you with any inquiries or support you may need.

Yes, US Connect has a robust online presence and offers online distribution. You have 24/7 access to our services and products through our website.

You can shop online by visiting our online store at US Connects. You can browse and purchase products, manage your account, and access customer support at any time.

To become a partner with USConnect, you can join their outreach program, which allows you to promote their services and earn commissions. Visit the USConnect website and navigate to the "Grow With Us" or "Join our Team" sections to get started.

Partners enjoy several benefits, including:

• Earning commissions on sales
• Access to training and support
• Promotional materials
• Performance-based incentives
• Opportunity to grow your business network

The five types of Outreach members are:

• Ambassadors: Promote USConnect through personal networks and social media. Earn a commission on each referral.
• Resellers: Sell USConnect products directly to customers. Benefit from bulk pricing and higher profit margins.
• Referral Partners: Refer businesses or individuals to USConnect. Earn a commission on each successful referral.
• Service Providers: Integrate USConnect services into their own offerings. Enhance their service portfolio and increase customer satisfaction.
• Affiliate Marketers: Use online marketing strategies to drive traffic to USConnect’s website. Earn commissions based on conversions from their links.

Visit the Careers page and follow the link to submit your application at US Connects Careers.

All open positions are listed on the Careers page. Please check the listings for the latest opportunities.

Generally, you will need to submit your curriculum vitae and cover letter. Any government-issued identification card like a driver's license, Social Security Identification Card, or birth certificate will do.

You will receive email updates on your application status. For further inquiries, contact the HR department through the email provided on the Careers page.

Qualifications vary by position but include the required government IDs. Each job listing will detail the specific requirements and qualifications needed.

US Connects offers a variety of service plans tailored to different needs, including options for data, talk, and text. You can explore the details of each plan on our website or contact customer service for personalized recommendations. Visit this page for more information.

The Affordable Connectivity Program (ACP) provides discounts on internet service to eligible households. To avail service under ACP, you must meet certain eligibility criteria outlined by the program. Visit this page or contact customer service to learn more about eligibility and enrollment.

You can check the eligibility of your address for the ACP program by using our online address eligibility checker on our website. Simply enter your address, and the tool will determine if you qualify for the program.

You can check the status of your ACP application by logging into your account on our website or by contacting customer service. Our representatives will provide you with updates on your application progress.

Once your ACP application is approved, getting your service activated is easy. Simply follow the instructions provided by our customer service team, which may include installing necessary equipment or activating your SIM card for mobile services.

Yes, you can sign up for a new service plan or transfer your existing service to US Connects. Visit our website to explore available plans and initiate the sign-up or transfer process. Our customer service team is also available to assist you throughout the process.

To customize your service plan with US Connects, follow these steps:

1. Log in to Your Account: Access your US Connects account with your credentials.
2. Navigate to Plan Settings: Go to the 'Plan' or 'Subscription' section.
3. Select Customize Plan: Look for an option to customize or modify your plan.
4. Choose Features: Select the features and services that best fit your needs, preferences, and budget.
5. Save Changes: Confirm and save your customized plan settings.

US Connects offers various options for tailoring your service plan, including:

• Data Packages: Adjust the amount of data included in your plan.
• Talk and Text: Modify the number of minutes and texts.
• Additional Features: Add or remove features such as international calling, data roaming, and call forwarding.
• Bundled Services: Choose from bundled services that combine talk, text, and internet for home or mobile use.

To find a plan that fits your budget:

1. Assess Your Needs: Determine your average data, talk, and text usage.
2. Compare Plans: Review the available plans and their costs on the US Connects website.
3. Select Essential Features: Prioritize essential features and services.
4. Consider Bundles: Bundled plans may offer more value for the cost.
5. Consult Customer Support: If unsure, contact customer support for personalized recommendations.

Yes, you can change your plan at any time. Simply log in to your account, navigate to the 'Plan' section, and make the necessary adjustments. Ensure you save your changes to update your plan.

If you need assistance with customizing your plan:

1. Visit the US Connects Website: Check the Help Center (https://usconnects.com/) for guides and FAQs.
2. Contact Customer Support: Reach out to US Connects customer support via email at support-tech@usconnect.llc or call 1-(844)-866-3299 for personalized assistance.

US Connects offers personalized plan recommendations based on your usage patterns, family size, and specific requirements. Here's how you can get the best plan for your needs:

1. Log in to Your Account: Access your US Connects account with your credentials.
2. Navigate to Plan Recommendations: Go to the 'Plan' or 'Subscription' section and look for a recommendation tool or questionnaire.
3. Enter Usage Details: Provide information about your typical data usage, number of family members, and any specific requirements (e.g., international calling, high-speed internet).
4. Review Recommendations: Based on the information provided, you will receive a list of recommended plans tailored to your needs.
5. Select a Plan: Choose the plan that best fits your needs and budget.

US Connects considers several factors to provide personalized recommendations:

• Usage Patterns: Average data, talk, and text usage.
• Family Size: Number of users on the plan.
• Specific Requirements: Any additional needs such as international calling, data roaming, or high-speed internet.

Yes, you can adjust the recommendations by:

1. Updating Usage Information: If your usage patterns change, update the details in your account to get new recommendations.
2. Exploring Bundles: Consider different bundles that might offer better value based on your needs.
3. Consulting Customer Support: Contact customer support for further customization and advice.

For personalized assistance, you can contact US Connects customer support via:

• Email: support-tech@usconnect.llc
• Phone: 1-(844)-866-3299

Yes, US Connects provides tools on their website to help you choose the right plan. These tools take into account your usage patterns, family size, and specific requirements to suggest the most suitable plans.

Consider your primary use (e.g., browsing, streaming, gaming), preferred device type (smartphone, tablet, etc.), required features (camera quality, battery life), and budget.

Assess your financial situation and set a maximum amount you're willing to spend. Consider financing options or promotions.

A budget-friendly smartphone or tablet with basic specifications will suffice. Look for devices with good battery life and a user-friendly interface.

Choose a device with a high-resolution screen, powerful processor, and ample RAM. Mid to high-end smartphones or tablets are ideal.

Opt for devices with productivity features like larger screens, stylus support, and robust security features. Tablets or laptops with these features are beneficial.

Check the device specifications for network compatibility or contact your carrier for confirmation.

Look for devices with long battery life, especially if you're frequently on the go. Battery capacity (mAh) and user reviews can guide you.

Compare specifications, read user reviews, and consider after-sales support and warranty services. Visiting stores for hands-on experience can also help.

Yes, if purchased from a reputable seller with a warranty. They offer cost savings and are often tested for quality.

Visit the Fast and Easy Upgrade section on the US Connects website: https://usconnects.com/pages/fast-and-easy-upgrade.

US Connects offers various upgrade options, including the latest smartphones and tablets. Specific details can be found in the Devices section under Sim and Tablet.

You can trade in your old device for a discount on a new one. Details on the trade-in program are available on the US Connects website under Fast and Easy Upgrade.

You may need to provide proof of your current plan and account details. Check the Do I Qualify section for more information.

You may contact our customer support by calling 1+(844)866-3299. For assistance, you can reach US Connects customer support via email at support-tech@usconnect.llc or by calling 1+(844)866-3299.

We offer various ongoing promotions, including discounts on our My EasyUS plans and special offers on devices. For the latest updates, please visit our Promotions Page.

Sign up for our newsletter on our website to receive the latest promotions directly in your inbox. Follow us on social media for real-time updates.

Yes, new customers can enjoy special introductory offers on selected plans and devices. Check our website for more details.

Yes, you can earn discounts and also earn money by referring friends and family to our services. More information is available on our Referral Program Page.

Yes, we periodically offer exclusive deals and upgrades for our loyal customers. Keep an eye on your email and our website for these special offers.

Lifeline is a federally funded program that offers free wireless service to millions of Americans every month. It provides free monthly data, minutes, and unlimited texting for qualifying customers.

The ACP is available to households with an income at or below 135% of the Federal Poverty Guidelines or those participating in certain assistance programs such as SNAP, Medicaid, SSI, Federal Public Housing Assistance, and Veterans Pension. Specific criteria may vary based on FCC rules.

No, you can only apply to one program.

Eligibility is determined based on participation in government assistance programs or income levels. The program is subject to change based on federal funding availability and other regulatory decisions. For more information, visit the ACP Program Page.

The availability of the promotional offer is contingent upon federal funding. US Connect will notify users if the FCC ends the ACP program or if there are changes to the promotional free service. For details, visit the ACP Program Page.

You may need to provide proof of identity and participation in qualifying government programs, such as a Social Security card, tax return, or benefit award letter. The exact documentation requirements can be found on the US Connects website or through the National Verifier system. For more information, visit the Do I Qualify Page.

No contract is required, but you will need to sign a consent form for eligibility check.

The ACP is a federal government program that provides eligible households with discounts on monthly broadband internet access service and certain connected devices. Discounts can be up to $50 per month, or up to $75 per month for those on qualifying Tribal lands. For details, you may go to our website at ACP Program Page.

The promotional ACP offer will be available until funds are exhausted. US Connects will notify you of any changes to the program or when it is ending​. For updates, visit the ACP Program Page.

When the ACP program ends, recipients will be subject to the standard monthly rates for the plan and equipment in effect at that time. US Connects will notify you by email, text message, and/or direct mail prior to the program benefit ending​. For more information, visit the ACP Program Page.

Yes, eligibility is based on participation in various government assistance programs such as the National School Lunch Program, Medicaid, SNAP, and others. Additionally, income at or below 135% of the federal poverty level also qualifies. For a limited time, unemployment may also qualify you for the ACP​. For details, visit the ACP Program Page.

You will need to sign a contract only to verify your eligibility. The ACP plan runs on a month-to-month basis and you can cancel at any time​. For more information, visit the ACP Program Page.

No, a credit check is not necessary for enrollment in the ACP program​. For more details, visit the ACP Program Page.

Customers need to submit documents showing proof of identity and participation in a qualifying government program, or proof of income. Acceptable documents include Social Security cards, tax returns, income statements, and more​. For more details, visit the ACP Program Page.

Fill out the Application Form: Begin by filling out the application form on the US Connects website. You will need to provide your personal information, including your current address, email, and contact details.
Complete Required Steps: After submitting the application, you will be redirected to the Federal Government website to complete all necessary steps and submit the required documents.
Receive Subscriber ID: Once successfully completed, you will receive a Subscriber ID via email. Keep this ID safe as you will need it for future access.
Check Email for Status: Look out for an email confirming your application status (accepted/denied). If accepted, you will receive further instructions.

Review Available Plans: US Connects offers various plans such as Talk, Text + Home Broadband, and On The Go Mobile Broadband with different data limits and speeds.
Choose Based on Needs: Select a plan that fits your requirements. Plans vary in data limits (e.g., 30Gb, 50Gb) and speed (e.g., 100mbps, 1Gbps).
ACP Program: If eligible, you can benefit from the Affordable Connectivity Program (ACP), which offers discounted rates on internet service and equipment.

Receive Device Instructions: Upon acceptance, you will receive instructions regarding the delivery of your device.
Follow Activation Steps: Detailed activation steps will be provided with your device. You may need to activate your SIM card or e-SIM through the US Connects portal.
Assistance Available: If you encounter any issues, an agent will be assigned to help you with the activation process. You may get the information through our website under the FAQs section, chat with our bot or contact our customer service at 1+(844)866-3299.

Number porting allows you to transfer your existing phone number from your current service provider to US Connects.

Contact US Connects Customer Support: Initiate the porting process by reaching out to US Connects customer support. You’ll need your current account information and a recent bill.

Provide Current Account Details: You will need to provide your current account number, phone number, and any PIN or password associated with your account.

Porting Timeframe: The porting process typically takes between 1 to 7 business days. You will be notified once the porting is complete.

Our international calling service allows you to make calls to countries outside the U.S. at competitive rates.

You can add international calling by logging into your account and selecting the international calling add-on.

Visual Voicemail can be activated by opening your phone app, going to voicemail settings, and enabling the Visual Voicemail option. You may need to download a specific app depending on your carrier.

To set up Call Forwarding, dial *21 followed by the number you want to forward calls to, then press the call button. To deactivate, dial ##21# and press call.

Activation of these features is generally free, but usage may be subject to your plan's data and call rates. Check your specific plan details for any additional costs.

For assistance, you can contact US Connects customer support at support-tech@usconnect.llc or call 1-(844)-866-3299.

Bundle packages combine multiple services, such as internet and phone, into a single plan at a discounted rate. This can save you money compared to purchasing each service separately.

Typically, internet and phone services can be bundled. Some providers may offer additional options like TV or mobile services.

Visit our official website at US Connects Bundles and check our bundle packages.

Yes, bundled packages often include additional perks such as higher speeds, unlimited data, or premium channels.

Contract terms vary by provider. Some offer no-contract options, while others may require a commitment for a specific period.