Lifeline Program

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US Connect is dedicated to helping our customers who are currently facing hardships as a result of the COVID-19 pandemic. As such, we are doing everything possible to keep customers connected during these continued unprecedented times. In response to recent legislation, we’re proud to announce that we will be offering the new Lifeline Program as part of the COVID-19 relief effort

  • We’re here to help answer all your questions while keeping you connected to virtual schooling, remote work, telehealth and more.

Lifeline Program

Lifeline is an FCC program that helps make communications services more affordable for low-income consumers. Lifeline provides subscribers a discount on qualifying monthly telephone service, broadband Internet service, or bundled voice-broadband packages purchased from participating wireline or wireless providers such as USConnect Mobile.

Lifeline Program

Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for eligible subscribers on Tribal lands. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time.

USConnect Mobile, along with other Digital Asset Partners and Subsidiary Companies will provide discounts and benefits that equal to $100.00(USD). These discounts and benefits help ensure that low-income consumers can afford 21st century connectivity services and the access they provide to jobs, healthcare, and educational resources.

Frequently Asked Questions

Applying is easy! Just visit Lifeline signup and enter your zip code and email address to get started. From there, follow the simple steps to complete your application. Please remember to prepare your proof documents for submission so you can get approved and begin using your Discounted monthly service!

Please refer to the income chart on our website landing page to determine your eligibility or view online at: The Federal Poverty Guidelines can be viewed at: https://www.lifelinesupport.org/do-i-qualify/federal-poverty-guidelines/. Additionally, you may contact us at: 404.974.9236 so that we can help you to discover if you are eligible for this program.

You must qualify according to the Federal Communications Commission’s rules found at https://www.fcc.gov. This program is a month-to-month program as determined by the Government. Terms & Conditions apply.

If you do not have an email address, please send us a message and we will help you to enroll and guide you on how to secure an email address.

You will be expected to sign a contract only to verify your eligibility. This plan runs month-to-month, and you can cancel anytime.

No. A credit check is not necessary.

Because this is a government benefit program, customers are required to submit documents showing they are eligible for the Lifeline Program. You may need to submit a copy of your proof of identity, proof of participation in a government program, or proof of income.
For all states except Texas, customers will submit this information through the National Verifier website.

While your application is in review, your account status will be listed as “Pending Verification”.

To qualify for the Lifeline program you’ll need to provide proof of your Social Security number.
The federal guidelines of this government program require us to verify proof of identity. We would never share or distribute your personal information under any circumstance.
Any of the following documents are acceptable:
- Social Security Card - Prior Year’s State or Federal Tax Return - Income Statement from Employer, W-2, or 1099-MISC

Proof documents are copies of your documents that show you are currently eligible to receive Lifeline service. We need your proof documents to approve your application and activate your service. By sending your proof documents, we are able to verify your eligibility, and in some cases, your identity.

We accept several types of proof of ID. Please make sure your ID is not expired and that the copy is not blurry, too dark, or has important information cut off. Here are all of the types we accept:
- Driver’s License - US Government ID with DOB/SSN - US Passport - Social Security Card - Birth Certificate - Tax Return - Statement of Benefits with DOB/SSN - SSA-1099 - Permanent Resident / Alien Card - W-2 - Military ID - Military Discharge - Weapons Permit with DOB/SSN - Certificate of Naturalization - Certificate of US Citizenship - Unemployment / Workers’ Comp. Statement with DOB/SSN - Tribal tax return
NOTE: If you have more than one form of ID, just upload one copy.

To qualify for Usconnect Lifeline program you must submit a ‘proof document’ showing you participate in a qualifying program.
Note: Just submit one type of proof showing participation in a government program. If you participate in more than one government program, upload a copy of proof showing participation in only one of the programs. (Please only send a copy, NEVER send Usconnect the original document. If you need help obtaining copies, visit your local library) Here are the most common types of proof documents:
Supplemental Security Income (SSI):
- Benefit Check Stub from the Social Security Administration - Social Security Statement of Benefits - Other official documentation from a State Agency indicating current participation
Food Stamps, or Supplemental Nutrition Assistance Program (SNAP):
- Award Letter - Other official documentation from a State Agency indicating current participation
Medicaid:
- Award Letter - Other official documentation from a State Agency indicating current participation
Section 8, or Federal Public Housing Assistance:
- Award Letter - Public Housing Assistance Lease Agreement - Section 8 Voucher - Other official documentation from Public Housing Agency
Veterans Pension or Survivor’s Pension:
- Pension Grant Letter - Veterans Pension COLA Adjustment Letter - Survivors Pension Benefit Summary Letter

Make sure the proof document you submit fully shows your low income. Also, please make sure your proof document’s copy is not too blurry, too dark, or has important information cut off.
We accept several types of proof of low income. Here are all of the types we accept:
  • Paycheck Stubs (The last 3 consecutive)
  • Income Statement From Employer or W-2
  • Prior Year’s State or Federal Tax Return
  • Retirement or Pension Statement of Benefits
  • Social Security Statement of Benefits
  • Unemployment or Workers’ Comp Statement of Benefits
  • Veterans Administration (VA) Statement of Benefits
  • Child Support Award
  • Divorce Decree
  • Federal or Tribal notice letter of participation in General Assistance
  • Tribal Tax Return
IMPORTANT: For showing proof of income, sending your benefit approval letter is not sufficient. Please provide a copy of the document that shows your Benefits’ allotted income.

Once we receive your documents, it may take up to 7-10 business days for us to process and verify them.

You can see if we received your proof documents by logging into Usconnect and checking your application status. To check your status, follow these simple steps:
  1. Log into Usconnect by entering your email address and your password.
  2. Once logged in, check the “Required Proof Documents” status heading.
  3. When the required proof says “Approved,” that means we’ve reviewed and accepted those documents.
  4. If the required proof says “Required” or “Resubmit,” we still need those documents from you.
  5. If the required proof says “In Review,” we’ve received your documents and are processing them.

To check the status of your application, simply log into Usconnect with your email and password used to create your account during the signup process.